Return policy

RETURNS AND REFUNDS

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may consider returning the item(s) within 30 days from the date you received your order. Products purchased on www.greenpomme.fr must be returned to our warehouse for a full refund.

Items intended for return or exchange must be in original condition, including original labels, packaging and components at the time of return or exchange. We do not accept returned items that have been worn, damaged, washed or altered in any way.

Please note: when the problem is not the result of a design defect or an error on our part, the return costs are the responsibility of the customer.

Apple is not responsible for any items lost during the returns process.

All refunds will only be made after the returned item has been received and verified. A refund may take 5-7 business days to be reflected back to the payment method used during purchase.

To initiate a return request, please contact our customer service by email at contact@greenpomme.fr and they will respond to you within 48 hours.

Delayed Deliveries
Please note that our policy does not provide for refunds in the event of late delivery. It is our customers' responsibility to take estimated delivery times into account when placing their order. Furthermore, we would like to clarify that we cannot be held responsible for delays caused by circumstances beyond our control, such as demonstrations, adverse weather conditions or management problems within the delivery agency.

Items Marked 'Delivered' but Not Received
If an item is marked as "delivered" but you have not received it, we will initiate an investigation in conjunction with the delivery service to clarify the circumstances of this delivery. In the event that it is established that the package was stolen from your mailbox or by someone close to you, please note that Apple cannot be held responsible. Therefore, we unfortunately will not be able to offer a refund in such situations.

Refund Request for Damaged Item
When requesting a refund for a damaged item, clear photos of the damaged item are required to support your request.

In some cases, only partial refunds are granted: (if applicable)

•Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
•Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to officially post.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and you have still not received your refund, contact us at the following address: contact@greenpomme.fr.

Sale or promotional items (if applicable)
If a refund is requested for one or more items that are part of a discounted order, the discount will be adjusted accordingly on the item(s) refunded.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at contact@greenpomme.fr.

Shipping costs associated with returning your item are your responsibility. They are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend using a tracking service