Your order is shipped to the delivery address provided, with the delivery method selected during your purchase, you can ask us to change your address during the day of your purchase, the next day this will no longer be possible and if error it there is, this will be your responsibility.

Your order is generally shipped within 24 to 48 hours. Our delivery times are approximately 5 to 12 working days . Delivery is offered free of charge for orders over €40, otherwise, it is at a fixed rate of €3.90. There is also paid "Green" delivery, at a fixed rate of €5.90. By opting for this alternative, we favor eco-responsible modes of transport adapted to your location. Please note that this may slightly extend the delivery time. .

Namely , during sales periods, or exceptional periods (Christmas, Valentine's Day, Mother's Day, etc.) due to high demand, it is possible that our delivery times may be extended (5 to 10 days), obviously. we will do our utmost to deliver to you as quickly as possible, but an extended delay is not a reason for a refund whatever your personal reason. Furthermore, we would like to clarify that we cannot be held responsible for delays caused by circumstances beyond our control, such as demonstrations, adverse weather conditions or management problems within the delivery agency.

Items Marked 'Delivered' but Not Received
If an item is marked as "delivered" but you have not received it, we will initiate an investigation in conjunction with the delivery service to clarify the circumstances of this delivery. In the event that it is established that the package was stolen from your mailbox or by someone close to you, please note that Apple cannot be held responsible. Therefore, we unfortunately will not be able to offer a refund in such situations.

DELIVERY ADDRESS

Please note that it is the customer's responsibility to provide us with a correct and complete Delivery and Return address. Therefore, if your shipping address is different from your billing address, please notify us at the time you make payment.

However, we give you the option of contact us if you have ever made a mistake, so that we can correct your shipping address. We ship orders within 24 to 48 hours, contact us before this deadline before your order is already in transit with our carrier.

SHIPPING CONFIRMATION

You will receive a shipping confirmation email with a link that will allow you to track your order. This email will inform you of the information relating to the shipment thereof. If you have any questions about your order, please contact us by clicking here.

Please note that a tracking number will be communicated to you for each order placed on our site .

The estimated delivery date is based on the delivery method chosen. Delivery times only count working days and do not include weekends and public holidays .

If your order is not delivered to you on the estimated delivery date, please contact us by clicking here.