Frequently asked Questions

Our vegan leather is a unique blend of non-animal materials including apples, cotton fibers, pineapple leaves, grapes and fully recycled polyester. The scientific terms for our vegan leather materials are PU (polyurethane) and PVC (polyvinyl chloride) and are chosen for their low environmental impact, eliminating the need for harmful animal agriculture.

Our products are designed to be durable and require little maintenance. You can clean them with a soft damp cloth. Avoid harsh chemicals.

At Pomme, respect for animal life is at the heart of our values. Not only do we not use animal materials in our products, but we also ensure that all items, including glue, are not tested on animals.

Yes, our vegan leather is 100% water resistant, unlike traditional leather which can develop mold and mildew.

Our designers based in Nantes work closely to conceptualize our products. Production is then carried out by our trusted partners in Hong Kong.

Absolutely. Not only do we favor eco-friendly materials, but we are constantly exploring ways to reduce waste and energy consumption.

Our vegan leather products are designed to be hypoallergenic. However, if you have specific allergies, please do not hesitate to contact us for details on the materials used.

We are constantly looking for new ideas and innovations. Stay connected to our social networks and our newsletter to discover our new products!

Our designs are exclusively available on our official website to ensure their authenticity and the best shopping experience for our customers.

Practical Questions

Yes ! We use SSL encryption for 100% secure card payments. We also offer Paypal.

If you would like to change or cancel your order, please contact us within 6 hours of placing the order. After this time, the order may already be being prepared or shipped.

Do you have a question or need assistance? Do not hesitate to send us an email at contact@greenpomme.fr . We promise to respond within 24 hours.

Yes, absolutely! If your product is damaged upon arrival, if your package appears lost, or if the item does not meet your expectations, don't panic! Send us an email and we will work to rectify the situation.

Shipping & Delivery

Once you have placed your order, our team will do everything possible to ship your package within 48-72 hours

Delivery takes between 5 to 12 working days depending on your location. You will be notified by email and text message of the progress of your order and you will be able to track it using your number in the “Track my order” section.

At Pomme, we place customer satisfaction at the heart of our concerns. Thus, we offer delivery anywhere in the world, from our warehouses located in the United States, France, Germany and Asia, depending on stock availability.

We will send you the corresponding delivery information by email as soon as we have sent the package. You can track your package by going to the “Track my order” tab on greenpomme.fr!

If you place an order containing multiple products, each product may be shipped from a different international warehouse, depending on availability and quickest delivery time.

If your order exceeds €40, we are delighted to offer traditional delivery . For orders below this amount, a fee of €3.90 will be applied.

You also have the option to choose our "Green" delivery. By opting for this alternative, we favor eco-responsible modes of transport adapted to your location. Please note that this may slightly extend the delivery time.